Reference

Read These Terms Before You Start

These terms set out what we ask of you and what you can expect from us when you use tk689. Access and eligibility depend on your local law and whether your region is covered — read this carefully before opening or continuing to use…

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to eligible regions
tk689 Read These Terms Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If anything in these terms is unclear, or if you believe your account has been handled incorrectly under them, our support team is here to help. Raise your concern through any of the channels below and we will respond with a clear position referencing the relevant clause.

Live Chat Start a live chat from the account page to ask about a specific clause, a payment dispute or an account restriction covered by these terms.
Email Support Write to our support address for anything that needs a documented response — account decisions, eligibility questions or a formal terms query.
Help Centre Our help centre lists common terms questions already answered, including how payment disputes are handled for bKash, Nagad and Rocket transactions.
HOW WE OPERATE

How tk689 Holds Up Its Side

These terms are not one-sided. We have obligations too — around how your account data is held, how payment disputes are handled, and what process we follow before taking any action on your account. Here is how we approach each area.

Account Security Your account password and linked wallet details — bKash, Nagad, Rocket — are encrypted. We do not store wallet PINs and we never ask for them through any support channel.
Payment Dispute Process If a deposit or withdrawal via bKash, Nagad or Rocket does not reflect correctly, raise it in live chat with your transaction reference. We trace it against our payment logs and respond with findings.
Account Actions and Notice Before restricting or closing an account for a terms breach, we will contact you on your registered details — unless the breach involves fraud or an active security risk.
Data Retention We retain account and transaction records for as long as required to operate the service and meet our obligations. You can request a summary of your data by writing to our support email.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account actions and what to do if something goes wrong.

Access and eligibility depend on your local law and your region. These terms apply to all account holders, but whether you can lawfully use tk689 depends on the rules in your specific location.

No. Deposits must come from a wallet registered in your own name. Sending funds from a third-party bKash, Nagad or Rocket account breaches these terms and may result in your account being suspended.

We note the revision date at the top of this page. If you continue using your account after an update, that counts as acceptance of the new terms. We recommend checking this page periodically.

Contact support via live chat with your transaction reference number and wallet type — bKash, Nagad or Rocket. We review our payment logs and come back with a documented response.

In most cases we will contact you before taking action. The exception is when there is a fraud risk or active security concern — in those cases we may act immediately to protect the account.

Send a request to our support email from your registered address. We will pull your account and transaction records and provide them within a reasonable timeframe as set out in our data terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.